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Workplace Violence Toolkit

Best Practices: Case Studies

The following organizations, as well as the case studies highlighted in the case studies research, are leaders in the field or are demonstrating emerging best practices.


Centre for Addictions and Mental Health (CAMH), Toronto

Details the results of CAMH’s journey, working closely with union leadership and union members, to transform its approach to workplace violence. With leadership engagement and active Workplace Violence Committees, improvements have been made, and more will follow with the objective of constructively engaging on how to make the workplace safer for everyone.

Michael Garron Hospital (Formerly Toronto East General Hospital)

For about 10 years, Michael Garron Hospital has been working closely with ONA to put in place a workplace violence prevention programme. Its experience of putting in place a comprehensive workplace violence prevention program, including training, reporting, reviews; risk assessments, better communication technologies, better care plans and identification for patients with violent behaviors; clear policies, committee mandates and accountability for workplace violence, and a well-trained and supportive security staff, offers a catalyst and provides a roadmap for other health care organizations that have committed to change.

The Ottawa Hospital

Leadership at The Ottawa Hospital, working closely with ONA and other health care unions, have undertaken a journey to reduce workplace violence hazards and create a safer workplace for both patients and health care providers.

SafeCare BC

Monthly Huddle & Safety in 60 seconds

The “Huddle” provides team leaders, OH&S committee members, and other interested staff with quick, impactful activities that can be done as group activities in 10 minutes or less.

“Safety in 60 Seconds” offers quick, bite-sized tips and tools for managers and OH&S committee members to help create safer, healthier workplaces.

Case Studies Research

Research, drawing on a variety of different health care organizations’ experiences, illustrate emerging best practices or leadership.